Privacy Policy

Last Revised: 2022-07-30


In this privacy policy, you can familiarize yourself with your rights and information about the processing of your personal data. We ensure that your personal data are processed in a very transparent and fair manner by implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).

1. WHICH OF MY PERSONAL DATA YOU DO NOT COLLECT AND ADMINISTER?

1.1 We do not collect and do not store the history of your browsing on third party websites;
1.2 We do not transfer any data about your browsing on our site from which you may be identified.

2. WHICH OF MY PERSONAL DATA ARE COLLECTED AND FOR WHAT PURPOSES?

2.1 We collect and process only the adequate and appropriate personal data required to achieve the purposes for which they are processed.
2.2 Personal data we collect and process:
2.2.1 Purchase data: Gender, Name, Last name, E-mail address, Phone number, Institution/Company name, Business address (where applicable), Ordering information.
2.2.1.1 Purpose: To conclude and execute a sales contract and to deal with requests and questions.

2.2.2 Registration details: Username, E-mail address. We process these data on the basis of your consent, which you give during the registration process.
2.2.2.1 Objective: To provide you with wider access to our services.
2.2.2.2 Storage time: As long as your account is active.

2.2.3 Data on the use of www.Vocetra.com e-shop services: Name, Last name, E-mail address, Your published opinion on the goods sold by www.vocetra.com, communication history between you and us, Phone number, IP address, as well as your purchase details, Order History, Payment History. In addition, depending on the services provided by the e-shop www.vocetra.com, additional personal data of yours may be collected which is related to your use of the www.vocetra.com online store. We process these data on the basis of a contract or an attempt to conclude a contract and our legitimate interest in ensuring the functioning of the online store.
2.2.3.1 Purpose: To provide you with wider access to our services.
2.2.3.2 Storage time: As long as your account is active.

2.2.4 Cookie data: History of behavior in our online shop. Details of cookies are provided in the Section 7. We process these data on the basis of your consent.
2.2.4.1 Purpose: continuous analysis of performance for service enhancement purposes to make our online store www.vocetra.com as simple and convenient as possible.
2.2.4.2 Storage time: Please check the cookie storage time for information about cookies.

2.2.5 Reliability Data: Personal data related to your orders. We process these data on the basis of legitimate www.vocetra.com interest to protect our interests and ensure efficient delivery of goods.

2.2.6 Analytical data: We want you to use our online e-shop www.vocetra.com as simply and conveniently as possible, so we conduct a continuous analysis of your activities.
2.2.6.1 Purpose: continuous analysis of performance for service enhancement purposes to make our online store www.vocetra.com as simple and convenient as possible.
2.2.6.2 Storage time: Please check the cookie storage time for information about cookies.

2.2.7 Updates: By providing you with new products, generic product offers we manage your personal data: Name, Phone Number, Email Address. We process these data on the basis of your consent.

2.2.7.1 You have the right to cancel the services you have subscribed to at any time by writing us to e-mail: vocetra@vocetra.com.

3. WHAT ARE THE CONSEQUENCES OF NON-SUBMITTED DATA?

3.1 We regret, however, that if you do not provide the personal data specified in this policy, we will not be able to sell the goods or provide you with other services because processing of these data is necessary for the conclusion and performance of the contract and for the provision of other services. Also, personal data shall be processed according to the legal acts of the Republic of Lithuania regulating online payments and accounting management.

4. WHERE ARE MY PERSONAL DATA TRANSFERED?

4.1 Personal data shall only be transferred to trusted third parties with whom we have concluded a contract and only to the extent necessary for the provision of the service. For the purpose of providing the right services for you, we forward your personal data to the following partners:
4.1.1 Courier companies that deliver goods to you at the addresses you have specified;
4.1.2 Companies providing IT maintenance services;
4.2 We may also provide your Personal Data to:
4.2.1 Law enforcement institutions according to the procedures provided by the legislation of the Republic of Lithuania;
4.2.2 State institutions and courts where such obligation is prescribed by applicable law.
4.3 For the purposes of saving your time and removing any inconvenience caused by the fact that the product was delivered to you in incomplete composition or damaged with warranty service we deliver your personal data, i. e. name, surname, telephone number and the delivery address of the product you bought to the manufacturer with regard to missing details and for the purposes of new items for the delivery of goods.

4.4 Please be informed that your personal data may be transferred outside the European Union. Your personal data are transmitted outside the under the following conditions:
4.4.1 Data are only transferred to our trusted partners to provide our services to you;
4.4.2 Data processing agreements have been signed with such partners (standard contract terms approved by the European Commission) to ensure the security of your personal data in accordance with legal requirements;
4.4.3 The Commission of the European Union has taken a decision on the eligibility of the country in which our partner is established; this means that an adequate level of security is ensured;
4.4.4 The level of security of the personal data is ensured by the Partners in accordance with the EU-US Privacy Panel.

5. WHAT ARE MY RIGHTS?

5.1 Modify / revise incomplete or inaccurate data;
5.2 Request that we no longer process your data and delete them. This right is not absolute and, in some cases, for serious statutory reasons we will not be able to delete your data (for example, when data are required for a valid contract)
5.3 Restrict data processing;
5.4 Access the personal data processed in this policy.
5.5 Transfer data, which means that you are allowed to receive, in a structured easy-to-use, computer-readable and interoperable format, the personal data that you provide and which we process by automated means. Right to Data Portability. When available and at your request, your data may be forwarded directly to another person designated by you.
5.6 If you believe your rights have been violated, you may apply to the National Personal Data Protection Inspectorate for your rights.

6. HOW CAN I REQUEST FOR THE IMPLEMENTATION OF MY RIGHTS?

6.1 You may submit requests relating to the processing of your personal data in the following ways:
6.1.1 By sending us an application via email: vocetra(at)vocetra.com;

6.2 In our system, we perform your identification according to your email address. When submitting a request to us in one of the following ways, always indicate your email address for which the information is provided. If you do not specify an e-mail, or if you do not agree with the e-mail address of the person submitting the request, we will not have the opportunity to properly identify you and provide the information you request or implement your request.

7. WHAT ARE COOKIES?

7.1 Cookies are small text files that are downloaded to your device when you visit the relevant website. Cookies help us recognize your device and improve the functionality and facilitate the use our website.

7.2 We use the following cookies on the website:

Functional cookies

CookieDomainDurationDescription
PHPSESSIDvocetra.comSessionCookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables.
PHPSESSID.vocetra.comSessionCookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables.

Statistics cookies

CookieDomainDurationDescription
_ga  vocetra.com2 yearsThis cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.  
_gid  vocetra.com1 dayThis cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.  
_gat_gtag_
UA_23612
1299_1  
vocetra.com1 minuteThis cookie is part of Google Analytics and is used to limit requests (throttle request rate).  

7.3 When you use a browser to access content we provide, you can configure your browser to accept all cookies, reject all cookies, or be notified when a cookie is downloaded. Each browser is different, so if you don’t know how to change your cookie settings, check its Help menu. Your device’s operating system may contain additional cookie controls. If you do not want information to be collected through cookies, use the simple procedure available in most browsers to allow you to opt out of the use of cookies. To learn more about managing cookies, visit: http://www.allaboutcookies.org/manage-cookies/.

However, please note that in some cases, deleting your cookies may slow down your web browsing, restrict certain features of the website, or block access to the website.

8. THIRD PARTY LINKS AND WEBSITES

8.1 www.vocetra.com provides links to third-party websites and social networks (possibility of sharing website content on social networks Facebook and Instagram). The third-party websites linked on the website are subject to the privacy policies of those websites and we are not responsible for the content of the information provided by these websites, their activities or the provisions of their privacy policies.

CONTACT US

If you have any questions regarding the information provided in this Privacy Policy, please contact: vocetra(at)vocetra.com

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