Privacy Policy
Last Revised: 2026-10-26
In this privacy policy, you can familiarize yourself with your rights and information about the processing of your personal data. We ensure that your personal data are processed in a very transparent and fair manner by implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
1. WHICH PERSONAL DATA DO WE NOT COLLECT OR PROCESS?
1.1 We do not collect and do not store the history of your browsing on third party websites;
1.2 We do not transfer any data about your browsing on our site from which you may be identified.
2. WHICH OF MY PERSONAL DATA ARE COLLECTED AND FOR WHAT PURPOSES?
2.1 We collect and process only the adequate and appropriate personal data required to achieve the purposes for which they are processed.
2.2 Personal data we collect and process:
2.2.1 Enquiry and quotation data: First name, Last name, E-mail address, Phone number, Institution/Company name, Country, Address (optional), details of your request and any files you attach.
2.2.1.1 Purpose: To prepare a quotation, answer your questions, and conclude and perform a contract.
2.2.1.2 Legal basis: Steps taken at your request before entering into a contract, and performance of a contract.
2.2.1.3 Storage time: As long as needed to handle your request and, where a contract is concluded, for the period required by law.
2.2.2 Registration details: Username, E-mail address. We process these data on the basis of your consent, which you give during the registration process.
2.2.2.1 Objective: To provide you with wider access to our services.
2.2.2.2 Storage time: As long as your account is active.
2.2.3 Communication data: Our correspondence with you, including the automatic confirmation e-mail sent after you submit a request.
2.2.3.1 Purpose: To handle your request and keep a record of our communication.
2.2.3.2 Legal basis: Our legitimate interest.
2.2.4 Cookie data: Information about your use of the website collected through cookies, as described in Section 7 and in the cookie consent banner.
2.2.4.1 Legal basis: Your consent (except strictly necessary cookies).
2.2.5 Updates: If you tick the newsletter box in the request form, we use your name and e-mail address to send news about our products and offers.
2.2.5.1 Legal basis: Your consent. You can withdraw it at any time by writing to vocetra@vocetra.com.
3. WHAT ARE THE CONSEQUENCES OF NON-SUBMITTED DATA?
3.1 If you do not provide the personal data required in the request form, we will not be able to prepare a quotation or respond to your request.
4. WHERE ARE MY PERSONAL DATA TRANSFERRED?
4.1 Personal data shall only be transferred to trusted third parties with whom we have concluded a contract and only to the extent necessary for the provision of the service. For the purpose of providing the right services for you, we forward your personal data to the following partners:
4.1.1 Transport companies that deliver equipment to the address agreed in the contract;
4.1.2 Companies providing IT maintenance services;
4.2 We may also provide your Personal Data to:
4.2.1 Law enforcement institutions according to the procedures provided by the legislation of the Republic of Lithuania;
4.2.2 State institutions and courts where such obligation is prescribed by applicable law.
4.3 For warranty service, we may share the contact details needed to resolve the issue with the manufacturer of the relevant components.
4.4 Please be informed that your personal data may be transferred outside the European Union. Your personal data are transmitted outside the European Union under the following conditions:
4.4.1 Data are only transferred to our trusted partners to provide our services to you;
4.4.2 Data processing agreements have been signed with such partners (standard contract terms approved by the European Commission) to ensure the security of your personal data in accordance with legal requirements;
4.4.3 The Commission of the European Union has taken a decision on the eligibility of the country in which our partner is established; this means that an adequate level of security is ensured;
4.4.4 The level of security of the personal data is ensured by the Partners in accordance with the EU-US Data Privacy Framework.
5. WHAT ARE MY RIGHTS?
5.1 Modify / revise incomplete or inaccurate data;
5.2 Request that we no longer process your data and delete them. This right is not absolute and, in some cases, for serious statutory reasons we will not be able to delete your data (for example, when data are required for a valid contract)
5.3 Restrict data processing;
5.4 Access the personal data processed in this policy.
5.5 Transfer data, which means that you are allowed to receive, in a structured easy-to-use, computer-readable and interoperable format, the personal data that you provide and which we process by automated means. Right to Data Portability. When available and at your request, your data may be forwarded directly to another person designated by you.
5.6 If you believe your rights have been violated, you may apply to the State Data Protection Inspectorate of the Republic of Lithuania.
6. HOW CAN I REQUEST FOR THE IMPLEMENTATION OF MY RIGHTS?
6.1 You may submit requests relating to the processing of your personal data in the following ways:
6.1.1 By sending us an application via email: vocetra(at)vocetra.com;
6.2 In our system, we perform your identification according to your email address. When submitting a request to us in one of the following ways, always indicate your email address for which the information is provided. If you do not specify an e-mail, or if you do not agree with the e-mail address of the person submitting the request, we will not have the opportunity to properly identify you and provide the information you request or implement your request.
7. WHAT ARE COOKIES?
7.1 Cookies are small text files that are downloaded to your device when you visit the relevant website. Cookies help us recognize your device and improve the functionality and facilitate the use our website.
7.2 When you use a browser to access content we provide, you can configure your browser to accept all cookies, reject all cookies, or be notified when a cookie is downloaded. Each browser is different, so if you don’t know how to change your cookie settings, check its Help menu. Your device’s operating system may contain additional cookie controls. If you do not want information to be collected through cookies, use the simple procedure available in most browsers to allow you to opt out of the use of cookies. To learn more about managing cookies, visit: http://www.allaboutcookies.org/manage-cookies/.
However, please note that in some cases, deleting your cookies may slow down your web browsing, restrict certain features of the website, or block access to the website.
8. THIRD PARTY LINKS AND WEBSITES
8.1 www.vocetra.com provides links to third-party websites and social networks (possibility of sharing website content on social networks Facebook and Instagram). The third-party websites linked on the website are subject to the privacy policies of those websites and we are not responsible for the content of the information provided by these websites, their activities or the provisions of their privacy policies.
CONTACT US
If you have any questions regarding the information provided in this Privacy Policy, please contact: vocetra(at)vocetra.com